Socket SOMO 650 Repair Service

Instructions for Express Repair Service Instructions

This repair service is for the Socket SOMO 650 PDA, it includes the parts and services selected below(check boxes), return shipping options will be given near the end of the checkout process. You can use this service if you know the repairs needed or you can complete our online web form if you are unsure of the needed repairs. If you need to ask a question either use our Contact Us page or give us a call at (612) 326-4364 within business hours. If we find additional problems we will contact you about those extra repairs before preforming them.

In most cases the unit will be repaired and sent back within two business days after receiving it.  With the RUSH option every effort will be made to send the Palm back the same day as receiving it, these are top-priority upon receipt.

Description of the most common repairs for this model(click on the item to see the description)

• Digitizer/Touchscreen
  • A new digitizer is needed if one or more of the following conditions are experienced; (1)Unit does not register taps on the screen, (2)locations on the screen register erratically and/or sporadic taps, (3)location where you tap is registered somewhere else on the screen - for example 1/8" up from tapped area, (4) writing is difficult, (5)during the screen calibration either the Palm does not see your taps or never completes the calibration process, (6)if the digitizer/touchscreen is cracked.
• LCD - Liquid Crystal Display
  • If you are able to turn the unit on and off but either there is no display(white screen), the display is washed out in some or all places, or you can see a crack anywhere on the screen.
• On/Off switch
  • the switch either does not work at all or only sometimes works but the unit can be turned on by either a reset from the back or one of the lower application buttons.
• Sync/Charge Connector
  • If the charge is inconsistent based on how the charge plug is held, it is difficult to complete the hotsync process, the unit does not charge, or there is corrosion on the sync connector.
• Charge Jack
  • It is not uncommon for this model to have its charge jack become damaged due to leverage from the plug.
• Side switches and reset button
  • We can install new side switches or reset button on the motherboard.
• RUSH!!!
  • Every effort will be made to send the Palm back out the same day as receiving it, these are top-priority upon receipt.

If we identify any other problems during the repair process you will be notified you via email or phone then given an option for the additional repair(s).

For a complete set of instructions please see Express Repair Service Instructions