Please use these helpful links to get you started;

Contact Us

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Repairs

About Us

Thank you,
Chris Short, President
Short Tronics, INC.
www.PalmDr.com
Phone: 612/326-4364 but email is preferred

Turn on HotSync Manager

Reproduced from the Palm Support Knowledge-base

Before you can initiate a HotSync operation, the HotSync Manager
application on your Windows or Mac computer must be turned on.
By default, when you installed the Palm Desktop software, the HotSync
Manager is set to turn itself on every time you start your computer.
However, if you have changed this option or manually turned off HotSync
Manager, you will need to turn it back on again.
Windows

1. From the Windows Start Menu, click on Programs.
2. Click on Palm (or Handspring, if you have an
   older device).
3. Click on HotSync Manager. This will launch the
   HotSync Manager application.

After completing these steps, look in the Windows System Tray.
You should see the HotSync Manager icon, which looks like a circle with
a red arrow and a blue arrow. If you do not see this icon, you may need
to re-install the Palm Desktop software, if you do not have the
original CD you can purchase one here;

http://www.palmdr.com/cart/palm-install-disks-c-21.html

If you have a Windows 64 bit OS then you will also need to install the
64 bit drivers, more information can be found here;

http://www.palmdr.com/windows-7-64-bit-usb-drivers

Macintosh

1. Go to Mac Hard Drive : Applications
   : Palm : HotSync Manager Note:
   If you have an older device, HotSync Manager may be in the “Handspring”
   folder.
2. Double-click on the HotSync Manager application
   icon to launch it.

Mac Hotsync Manager

Tip: If you can’t find the file using the steps above,
there’s an alternate method: go to the Finder, hit COMMAND + F to
invoke the Find command, and search for the words “HotSync Manager.”
When you’ve found it, double-click on the HotSync Manager application
to launch it. Make a note of the application’s location for future
reference.

3. Make sure the circle for “Enable HotSync software” is filled.

Symptoms

A device that is suffering from this condition will be completely dead, if the SDS repair has not been done to the unit then the only way to remove it from this condition is to let the battery run down completely so it can reset properly and try to start up again where it might again go into the SDS condition.

Cause

The condition is caused by the failure of the PDAs internal oscillator (clock) to not start.  The oscillator is the heartbeat of the unit, without a heartbeat it is dead.  In most cases the battery must be very low to enter into this condition so if your unit is prone to SDS then it is best to try and keep your battery at around 50%.  It is best to have a small circuit installed in the PDA that allows  the oscillator to be reset when the reset button is press, our repair team and perform this repair.  Once the repair has been completed the unit may still enter the SDS condition but can easily be fixed by doing a simple reset from the back of the unit.

Repair

We install a circuit that will allow the oscillator to be restarted if the reset button is pressed.  The only drawback to this repair is the date and time will need  to be reset after each pressing of the reset button.

More Information

Contact Us

SDS(Sudden Death Syndrome)

How to Manually Start the Palm Hotsync Manager

SUDS(Sudden USB Death Syndrome)

UsedPdaParts.com Information

We can arrange to walk you through this process for a $25 fee, please schedule a time via email.

The ACEECA corporation has developed a 64 bit driver for their handhelds, running the Palm OS, so the instructions refer to an Aceeca device/PDA – just ignore this labeling and know they mean the Palm device.  This driver is only necessary for the USB driver, it is not necessary for the BlueTooth(BT), Infra Red(IR), WiFi, or serial.

1) Install the Palm Desktop software from the CD as normal.   You must have the hotsync manager running before installing the 64 bit drivers.   If you do not have the original CD you can order one from our website here;
Install CDs

2) Download 64 bit driver from the link below.
http://www.aceeca.com/downloads/download_overview.php/cPath/1/downloads_id/13

If the above link does not work please use the link below;

Direct Download

3) Follow the instructions found in the following PDF document
Troubleshooting_USB_driver_installation_on_Windows_7_64-bit.pdf

For more information read the following link;
http://forum.brighthand.com/palm-tx/281989-how-install-new-aceeca-64bit-drivers-tx.html

These instructions are a work in progress so an changes/problems will greatly help others with the same problems so please reply with feedback, good or bad.

Thank you,
Chris Short, President
Short Tronics, INC.
www.PalmDr.com