Garmin Nuvi 3597LMTHD Repair Service

Express Repair Service Instructions

This is the Garmin Nuvi 3597LMTHD base repair, it includes the parts and services selected below(check boxes), return shipping options will be given near the end of the checkout process.  You can use this service if you know the repairs needed or you can complete our online web form if you are unsure of the needed repairs.  If you need to ask a question either use our Contact Us page or give us a call at (612) 326-4364 within business hours.  If we find additional problems we will contact you.

In most cases the unit will repaired and sent back the next business day after receiving it.  With the RUSH option every effort will be made to send the Palm back the same day as receiving it, these are top-priority upon receipt.(300307)

Description of some of the features and options

• Base Charge
  This is the charge that covers the base part of the repair, evaluating the unit, taking it a part and other activities to make the repairs below.
• Complete Screen
  • A new complete screen is needed if one or more of the following conditions are experienced; (1)the GPS does not register taps on the screen, (2)locations on the screen register erratically and/or sporadic taps, (3)location where you tap is registered somewhere else on the screen - for example 1/8 up from tapped area, (4)during the screen calibration either the GPS does not see your taps or never completes the calibration process, (6)if your have digitizer/top glass is cracked.
• Complete Screen
  • You are able to turn the unit on and off but either there is no display(white screen), the display is washed out in some or all places, or you can see a crack anywhere on the screen. For an example of a bad LCD click HERE.
• New Battery
  • While the unit is plugged into the car/wall charger it charges but does not use the battery, if you need to use your unit while not plugged in and it does not last long enough then it will need a new battery. In some cases the unit will not start with a bad battery but more likely the cause is a bad USB jack.
• USB Charge Port
  • This is a very common problem, during the automated manufacturing process Garmin did not use enough solder on this part and there is a lot of potential stress applied to this part. If the unit does not turn on, or you occasionally get a low battery message while the unit is plugged in or an indication that the power has been disconnected and the unit will turn off or if it no longer communicates with your computer when plugged in to the USB then the jack will be the problem
• PIN/Password Removal
  • If you have forgotten you PIN/Password we can recover this for you and/or remove the PIN/Password with no lost of user data.
• RUSH!!!
  • Every effort will be made to send your GPS unit back out the same day as receiving it, these are top-priority upon receipt.